Unable to change/delete a catalog item image or iconIssue Users are unable to edit/delete image or icon when navigating to a specific catalog item. The feature works fine for the majority of the catalog items.CauseThe issue occurs with catalog items created using "Insert and Stay" UI Action. This will copy all the catalog item fields but the attachment will still point to the original catalog item image. This will lead to unexpected behaviors on the copied catalog item.ResolutionUse the "Copy" UI Action instead of "Insert and stay". This is the supported procedure of copying a catalog item. More details can be found in the documentation article below: https://docs.servicenow.com/csh?topicname=t_DefineACatalogItem.html&version=latest#t_CopyACatalogItem