Previewing the Virtual Agent topic fails with "CRUDAction variable must refer to a ReferenceVariable" messageSymptoms On the Virtual Agent designer, while previewing the Virtual Agent topic observed following error as shown in the attached screenshot and it was blocking the topic to be published, CRUDAction xxxxxxxxxxxxxxxxxxxxxxxx property 'variable_id' value 'yyyyyyyyyyyyyyyyyyyy' is invalid. (CRUDAction variable must refer to a ReferenceVariable.) Release Any release from Newyork onwards. Cause On the affected topic, "Action" utility was used to update a record that was selected by the user from the "Reference choice" lookup user input. Hence, action utlity was unable to perform the update on the record, as it can update only on the selected reference record which was looked up by the "lookup" utility. Following screenshot illustrates this, Resolution Set the "Action" utility to update the selected record with the "Lookup" utility instead of "Reference lookup" user input. Additional Information Designing a "Virtual Agent" Topic