Loading Class Manager, Pattern and 'dependency view' from service map hangs Issue Load the 'dependency view' from service map hangs first time after clearing browsing cache and history. The issue is reproducible for all users and browsers. CauseLogs show the following: 2020-01-08 13:41:41 (587) http-29 WARNING *** WARNING *** GlideRequestManager:Running request: /api/now/bsm/icons, run time: 21, waiters: 102020-01-08 13:41:41 (587) http-29 WARNING *** WARNING *** GlideRequestManager:Request ignored: /angular.do?sysparm_type=get_partial&name=sn_number_spinner.xml2020-01-08 13:41:41 (590) http-31 WARNING *** WARNING *** GlideRequestManager:Running request: /api/now/bsm/icons, run time: 24, waiters: 102020-01-08 13:41:41 (590) http-31 WARNING *** WARNING *** GlideRequestManager:Request ignored: /angular.do?sysparm_type=get_partial&name=sn_checklist.xml2020-01-08 13:41:41 (591) http-14 WARNING *** WARNING *** GlideRequestManager:Running request: /api/now/bsm/icons, run time: 24, waiters: 102020-01-08 13:41:41 (591) http-14 WARNING *** WARNING *** GlideRequestManager:Request ignored: /api/now/bsm/lastmap2020-01-08 13:41:41 (711) http-40 WARNING *** WARNING *** GlideRequestManager:Running request: /api/now/bsm/icons, run time: 145, waiters: 102020-01-08 13:41:41 (712) http-40 WARNING *** WARNING *** GlideRequestManager:Request ignored: /api/now/table/######_script?sysparm_fields=sys_id,name&sysparm_query=ORDERBYname%5Eactive%3Dtrue2020-01-08 13:41:41 (713) http-23 WARNING *** WARNING *** GlideRequestManager:Running request: /api/now/bsm/icons, run time: 147, waiters: 102020-01-08 13:41:41 (713) http-23 WARNING *** WARNING *** GlideRequestManager:Request ignored: /api/now/table/######_filter?sysparm_fields=name,filter&sysparm_query=ORDERBYDESCname%5Euser%3D6816f79cc0a8016401c5a33be04be4412020-01-08 13:41:41 (718) http-18 WARNING *** WARNING *** GlideRequestManager:Running request: /api/now/bsm/icons, run time: 152, waiters: 102020-01-08 13:41:41 (718) http-18 WARNING *** WARNING *** GlideRequestManager:Request ignored: /api/now/bsm/filtersResolutionVerify the value of property "com.glide.request.max_waiters" and increase it to "20" (but no higher).If this property doesn't exist, define it.Restart the instance and verify the issue.Related LinksSimilar issue observed in "chat" is mentioned in KB0793128, https://support.servicenow.com/kb_view.do?sysparm_article=KB0683895 Similar issue observed in dependency view map, class manager, pattern.