How to create a report to track total time duration when the field "incident change" changes using metric definitionIssue There is an out of box metric definition that tracks the duration when the field 'incident state' changes: ResolutionVerify that the out of box metric definition exist and has not been customized in the instance 1) Navigate to metric_definition_list.do 2) Locate Number = MTRC0000004 and Name = Incident State Duration 3) Confirm that incident state is still tracked. 4) You may proceed to create a report of of this metric definition by using the table source: metric_instance Sample Report: