Agent workspace - Is there any table or queue maintain in SNOW to track how many agents are active/available in a particular time frame and the name of the agent?Issue This article answers to the query, "Is there any table or queue maintain in SNOW to track how many agents are active/available in a particular time frame and the name of the agent ?"ReleaseNewyork, Orlando and latest releases.CauseCurrently, the agent's state is maintained by the following tables,-- awa_agent_presence - This table records the all the latest status (available/away/offline) of the agent-- awa_agent_presence_history - This table records status of the agent when everytime it changes, for example, agent opens workspace system will insert a new record with state=offline, and then when he sets himself available this will insert a new record with state=available.With the awa_agent_presence_history table, you will be able to find the status of the agent at a certain point in time or between a period. ResolutionHowever, If you are looking for a OOB provision, which should provide details like at a certain point in time or between the period how many agents available and their names.This can be a good candidate for Product Enhancement, you can log a Product Enhancement idea as per the following KB article,https://support.servicenow.com/kb_view.do?sysparm_article=KB0755878