Not able to generate metadata for a particular IDP record - Multi provider SSODescriptionCustomer was not able to generate metadata from Single Sign-on properties for a particular IDP record. By clicking on 'Generate Metadata', no metadata is seen as below : Release or EnvironmentNACauseThis appears when 'Sign AuthnRequest '/'Sign LogoutRequest' checkbox on customer's identity provider record is true and Signing/Encryption Key Alias and Password fields are empty incorrect. ResolutionUncheck the 'Sign AuthnRequest '/'Sign LogoutRequest' checkbox and hit generate metadata on the required IDP record ,we can see that the Metadata is generated . Customer must make sure that Signing/Encryption Key Alias and Password fields are updated correctly.The default OOB value for Signing/Encryption Key Alias and Signing/Encryption Key Password is saml2sp. Additional Informationhttps://community.servicenow.com/community?id=community_question&sys_id=7877cb69db1cdbc01dcaf3231f96197c