Not able to generate metadata for a particular IDP record - Multi provider SSO


Description

Customer was not able to generate metadata from Single Sign-on properties for a particular IDP record.

By clicking on 'Generate Metadata', no metadata is seen as below :

 

 

Release or Environment

NA

Cause

This appears when 'Sign AuthnRequest '/'on customer's identity provider record is true and Signing/Encryption Key Alias and Password fields are empty incorrect.

Resolution

Uncheck the 'Sign AuthnRequest '/'and hit generate metadata on the required IDP record ,we can see that the Metadata is generated .

Customer must make sure that Signing/Encryption Key Alias and Password fields are updated correctly.The default OOB value for Signing/Encryption Key Alias and Signing/Encryption Key Password is saml2sp.

 

 

Additional Information

https://community.servicenow.com/community?id=community_question&sys_id=7877cb69db1cdbc01dcaf3231f96197c