'Send' button in email client fails with email getting send-ignored with error stating User did not click sendIssue When user clicks on 'Send' button in email client, the email is getting send-ignored. The error string says User did not click send, even if the user did. System logs show errors:"FAILED TRYING TO EXECUTE ON CONNECTION glide.10 (connpid=347252): INSERT INTO sys_email0051" SEVERE *** ERROR *** FAILED TRYING TO EXECUTE ON CONNECTION glide.10 (connpid=347252): INSERT INTO sys_email0051 (`body`,`notification_type`,`headers`,`instance`,`subject`,`sys_mod_count`,`weight`,`sys_updated_on`,`type`,`sys_id`,`error_string`,`sys_updated_by`,`deleted`,`mailbox`,`reply_to`,`receive_type`,`user_id`,`sys_created_on`,`recipients`,`target_table`,`state`,`user`,`sys_created_by`) VALUES(?,'SMTP','X-ServiceNow-Source: EmailClientX-ServiceNow-SysEmail-Version: 2CauseThis is caused if there is any on-before business rule on sys_email table with current.update. The out-of-the box Business Rule "Set Inbox" may have been customized.ResolutionRemove current.update from on-before business rule on sys_email table (as it's firing on "before" so, it's not needed). The out-of-the box Business Rule "Set Inbox" should be enabled to fire on 'insert' and 'update'.