Scheduled clone after New York upgrade can not be canceled due to error "Unexpected end of JSON input"DescriptionCannot cancel scheduled clone, After clicking on "Cancel Clone" it is unresponsive.Release or EnvironmentNew York and OrlandoCauseCause #1 +++++++ Following Form section got skipped during upgrade to NewYork. due to which there was following Console Error. /nav_to.do?uri=sys_ui_section.do?sys_id=f2ab2a020a0005af3e8df27971479732 The following error appears in the browser console: SyntaxError: Unexpected end of JSON input at JSON.parse () at reasonforCancelClone (https://<instance_name>.service-now.com/clone_instance.do?sys_id=a878acf3db02c01405fff49eae961994&sysparm_record_target=clone_instance&sysparm_record_row=1&sysparm_record_rows=2&sysparm_record_list=stateINRequested%2CScheduled%2CActive%5EORDERBYname:613:23) at HTMLAnchorElement.onclick (https://<instance_name>.service-now.com/clone_instance.do?sys_id=a878acf3db02c01405fff49eae961994&sysparm_record_target=clone_instance&sysparm_record_row=1&sysparm_record_rows=2&sysparm_record_list=stateINRequested%2CScheduled%2CActive%5EORDERBYname:619:281)Cause #2+++++++++++User trying to "Cancel Clone" from view, where this form section [ sys_ui_section.do?sys_id=f2ab2a020a0005af3e8df27971479732 ] does not exist.Out of box, this form section [ sys_ui_section.do?sys_id=f2ab2a020a0005af3e8df27971479732 ] is ONLY used in "Default View"Screenshot attached.By default , there are three views available , if it is not allowing to Cancel Clone , most probably , you are in either [ clone_dialog , clone_request view ] Cause #3+++++++++++When the clone was scheduled before the upgrade from Madrid to a newer release like New York or Orlando to be executed after the upgrade the option to cancel the clone fails the same way, the UI Action is not responsive and showing the console error in the browser even if no items where skipped. ResolutionResolution for Cause #1 +++++++++++++++++++ Navigate to upgrade history record for this form section and revert. Log in to the affected instance, which is the source instance from where you are trying to cancel clone.Navigate to System Diagnostics > Upgrade HistoryOpen the record where the instance upgrade from the previous version to NewYork (any version).Navigate to "Upgrade Details" tab/section and search for the record, where [File Name] [CONTAINS] [f2ab2a020a0005af3e8df27971479732]Click on "Revert to base system" to accept this Form Section ChangeCancel the clone again, it will show a popup where you can select the reason to cancel the clone. Resolution for Cause #2 +++++++++++++++++++ 1. Open running clone form. 2. Change view to "Default View" 3. Click on "Cancel Clone" Resolution for Cause #3 +++++++++++++++++++ Manually set the state to Cancelled by temporarily allowing the state change from the list or by glide query to update the clone_instance record, based on its sys_id to state = 'Canceled'.Additional InformationCancel a clone