Edge proxy server status is 'unresponsive'


Description

Even though the edge proxies are up and running, the proxy status on Service Now would show as 'unresponsive'.


Cause

This can happen if there are no available edge encryption semaphores on the instance.

Resolution

As a rule of thumb, you should not have more edge proxies than active user nodes. Edge proxy sizing allows for 500 active connections which is the same as what a Service Now node typically handles. There's no need to have more edge proxy servers than active nodes.