Email has been sent, but is not found on sys_email tableIssue Email has been sent from ServiceNow email account and was received by its recipient without any issues. Although in ServiceNow that sent email cannot be found on the records's history neither on the sys_email table. ResolutionIf an email has been sent successfully from ServiceNow platform, but is not located in the sys_email table, check the Archive Emails on the ar_sys_email table. After locating the email record, you can navigate on the Related Links and click on 'Show Archive Log Entry'. The Archive Log for the email record provides information like The Archive Rule that was appliedThe time when archive was runthe payload for the email record You can use the 'Restore Record' Related link to restore the record and move it to the sys_email table.