Can a "Web service access only" user allow this user to connect to the instance ?Issue When a user is used only for technical purpose and API access to ServiceNow it shouldn't be allowed to be used as an end user. Expected results and actual results: User shouldn't be allowed to connect ot the instance pages. The user used for only technical purposes is able to sign in to the instance if a plugin is not correctly set up, see more information below.ReleaseAll releasesCauseIf the instance does not have "non-interactive sessions" plugins installed, then it is technically possible for the web service user to login. Here is how to set up "non-interactive sessions" plugins: STEPS: - Adds a column Web Service Access Only [web_service_access_only] to the User [sys_user] table.- Changes all existing users to be interactive users (web_service_access_only=false).- Updates the User form to display the Web Service Access Only [web_service_access_only] field by default. Note: If the sys_user table of the customer instance has the web_service_access_only column already and the behaviour still stands. Then it's likely that the plugin was uninstalled.ResolutionVerify if the plugin 'Non-interactive Sessions' plugin is installed. If it is not, then install it, it is best to install in a non production instance first to test.