How to Remove the "Contact support" option from Virtual AgentIssue How to Remove the "Contact support" option from Virtual AgentReleaseLondon and MadridCauseAs per the design on London and Madrid versions.ResolutionThere is no option to remove the Contact Support in London and Madrid release.The feature has been provided from NewYork onwards. To remove the Option in NewYork Version, navigate to Branding Set up as below.Application Navigator --> Collaboration--> Branding Setup OR from the URL as below https://InstanceName.service-now.com/$system_properties_ui.do?sysparm_title=Branding%20Setup&sysparm_category=Branding%20Description,Empty%20Sub%20Header,Chat%20Branding%20Settings,Empty%20Sub%20Header,Agent%20Contact%20Settings And clear the values in Call and Phone Number fields.