How to change condition of the Awaiting Info Notifications in the CSM portal for casesIssue In the CSM portal, the header menu has a notification menu item, which shows the cases, which are moved to 'Resolved' or 'Awaiting Info' states, and created by the logged-in user. The customer might come with a new requirement, where they want to add another condition to it (e.g. when it's awaiting info and the on-hold reason is awaiting customer but not awaiting 3rd party).CauseThe filter conditions are managed by the sp_rectangle_menu_item. The customer needs to verify the 'Notification' sp_rectangle_menu_item record from the sp_instance_menu, or commonly known as Main menu section for the CSM portal.In sp_rectangle_menu_item record for the specific notification, under the "Start case resolved and awaiting info" section, the condition is placed as 'filter':'stateIN6,18', along with few more things. Also, there is a Gliderecord with the same condition. This is what determines what records gets picked from the sn_customerservice_case table.ResolutionFor the above use case to restrict the cases, with on-hold reason only as 'awaiting customer', the customer needs to modify the below line to add a condition for the chosen field.t.record_watchers.push({'table':'sn_customerservice_case','filter':'stateIN6,18^user=' + u}); Also, they have to add a new addQuery to the gliderecord that present just below the above line in the script.