Custom created approval notifications for Requested Items not being sentIssue When a requested item requires an approval, an email notification should be sent out. The business rule Approval Events (Tasks) uses the sc_request table for requested items. CauseA custom email notification is used for requested item approval instead of the out-of-box 'Approval Record Assigned - RITM,' and is missing information in "When to send".ResolutionThe out-of-box record 'Approval Record Assigned - RITM' should be activated. If this record is not being used and a custom notification has taken its place, ensure the conditions and events are set appropriately. The “When to send” Configuration can be setup as follows: Event name: approval.inserted along with the conditions matching Approval for.Task type is Requested item. The business rule Approval Events (Tasks) must be activated. Related Linkshttps://community.servicenow.com/community?id=community_question&sys_id=9ff2c9a3db8cf3c0feb1a851ca9619c2 Change Request Workflow "Approval - User" activity is not sending notification to approvers so they are not able to approve or reject the request through email