What happens when email contains multiple watermarksIssue It happens that you reply to an email that was sent by ServiceNow and that a whole communication thread eventually is displayed on one email. A user makes a reply on a reply that is being sent back to a reply... The email ends up with multiple watermarks. This can be confusing for the inbound actions as they don't know which record to update. The best to avoid this is to specify the email property "Discard everything below this text if found in a reply body" or customize inbound actions, considering for example the subject of the email. ResolutionThe best to avoid this is to specify the email property "Discard everything below this text if found in a reply body" or customize inbound actions, considering for example the subject of the email.