Closed date is not populated and Active is still 'True' for RITM's in closed complete state.Issue When request is raised for catalog item, the RITM created has Closed date as empty and ' Active = True ' when state is Closed complete.The business rule "Set Active Flag" is skipped and as a result, the Closed date is not populated from business rule "Mark Request Closed". ReleaseLondonCauseThe cause is 'Configuration of Workflow'. The workflow attached to the item is running and reaching the END activity in a fraction of seconds. In that fraction of seconds the BR is unable to trigger and not setting the field active to 'false'.ResolutionBy adding the timer activity (just 4 secs) to the workflow, the BR got triggered and set the active field to 'false' also populated the value in 'closed date' field.Related LinksExecution order of scripts and engines