Error in Incident related applets in Now Mobile


Description

After enabled the ITSM mobile plugin and initiated required configurations. The error below is observed  when trying to open any incident related applets  and unable to see any details. Error: java.lang.NullPointerException Check logs for error trace or enable glide.rest.debug property to verify REST request processing


Cause

The API call is attempting to access the 'parent_incident' field on the incident records. In most instances, this column exists Out-of-Box, but for some reason in the affected instances the column is not there.

Resolution

Contact support to import the dictionary record as a general Admin will not have the proper permissions to do so.