After enabled the ITSM mobile plugin and initiated required configurations. The error below is observed when trying to open any incident related applets and unable to see any details. Error: java.lang.NullPointerException Check logs for error trace or enable glide.rest.debug property to verify REST request processing
The API call is attempting to access the 'parent_incident' field on the incident records. In most instances, this column exists Out-of-Box, but for some reason in the affected instances the column is not there.
Contact support to import the dictionary record as a general Admin will not have the proper permissions to do so.