Visibility of catalog items in NOW mobile app - Support and Troubleshooting

Visibility of catalog items in NOW mobile app Issue Catalog items configured with Availability set to ' Desktop Only ' are still appearing in the Now Mobile app , despite expectations that they should be hidden.

Release All Releases

Resolution In ServiceNow, selecting ' Desktop Only ' under Availability includes all experiences except the classic Mobile app —this means Now Mobile and Agent Mobile are treated as part of the desktop experience from a catalog visibility perspective.

To restrict catalog items from appearing in Now Mobile, you must explicitly set their Availability to ' Mobile ', which applies only to the classic Mobile app and excludes Now Mobile and Agent Mobile .