The notification triggered by an event has less users than Parm1 in the event - Support and Troubleshooting

The notification triggered by an event has less users than Parm1 in the event Issue The notification triggered by an event does not have the same amount of users between the event parm1 and the notification send to.

Parm1 has three users defined but the notification was sent to only two users.

Release New York

Cause "Notification" setting is disabled for One user.

Resolution Enable Notification settings for the missing user on the instance. Log in with the user > Click on the Wheel Icon on the Top Right > Go to Notifications > Allow Notification