The Toggle Connect Sidebar does not display the number of new chats that are waiting for agents to be acceptedIssue The "Toggle Connect Sidebar" does not display the number of new chats that are waiting for agents to be accepted. ResolutionThis is the expected behavior even in New York. The "Toggle Connect Sidebar" does not display the number of chats that agents have not accepted. However, the "headset" icon will blink if agents are in the chat section and new chats needs to be accepted. Once the chat is accepted by the agent, the "Toggle Connect Sidebar" will show the messages that have not been read.