Approval activity is being skipped due to the approvals not being in the same domain as the user submitting in the request. - Support and Troubleshooting

Approval activity is being skipped due to the approvals not being in the same domain as the user submitting in the request. Issue Approval activity is being skipped due to the approvals not being in the same domain as the user submitting in the request. Approval activity is being skipped while using domain separation plugin Approval Workflow Skipping Approval Step due to Approval Group's User's domain

STEPS TO REPRODUCE:

activate domain separation plugin - com.glide.domain.msp_extensions.installer create new group "ACME group," add ACME Employee, ACME Manager, & ACME ITIL open workflow "Service Catalog Request" replace the group "Catalog Request Approvers > $1000" with "ACME Group" impersonate Initech ITIL Go to Service Catalog and Submit catalog item "Standard Laptop" Expected Behavior: The request should be pending approval from the "ACME Group" at the request level (gated approval). Unexpected Behavior: The request bypassed the group approval, this, in turn, approved the request and launched the workflow on the requested item.

Release All

Cause the query being made to obtain approval users is failing due to domain separation.

Resolution This is the expected behavior, however to change this:

Locate script include: "WorkflowApprovalUtils" (/sys_script_include.do?sys_id=0360b36d0a0a0b260a89dfec60c339c4) In method "getMembersOfGroup" replace query with queryNoDomain, see below:

getMembersOfGroup: function(groupID) { var ids = []; if (!groupID) return ids;

var gr = new GlideRecord('sys_user_grmember'); gr.addQuery('group', groupID); gr.addNotNullQuery('user'); gr.addQuery('user.active', true); gr.queryNoDomain(); while (gr.next()) { ids.push(gr.getValue('user')); }

return ids; },