<h2>UI action Refresh Impacted Services works on affected CI also displays the technical services CI's</h2><br/><div style="overflow-x:auto"><article><div ><h3 >Issue </h3><section><ul style="list-style-position: inside;"><li>UI action 'Refresh Impacted Services' works on affected CI (Secondary CI) displays the technical services CI's in the impacted application tab. <br />The expected behavior is to display only the application CI's.</li></ul></section></div><div ><h3 >Release</h3><section><ul style="list-style-position: inside;"><li>New York</li></ul></section></div><div ><h3 >Cause</h3><section><ul style="list-style-position: inside;"><li>The Script includes "ChangeUtilsSNC" is getting called and this script includes has this below code which searches for manual services associated with the configuration items to add.<br /><br />var taskCiGr = new GlideAggregate("svc_ci_assoc");<br />taskCiGr.addQuery("JOINsvc_ci_assoc.ci_id=task_ci.ci_item!task=" + chgId);<br />taskCiGr.groupBy("service_id");<br />taskCiGr.query();<br /><br />while (taskCiGr.next())<br />services.push(taskCiGr.service_id + "");<br /><br /></li><li>The Manual Services are associated with the CIs that's the reason it is getting displayed.<br /><br /></li><li>You can check the "svc_ci_assoc" table for the Manual Services associated with the CIs.<br /><br /></li><li>The Manual-Service configuration can be found in Event Management > Manual Services you can see Configuration Item associated with the related list of this manual service.</li></ul></section></div><div ><h3 >Resolution</h3><section><ul style="list-style-position: inside;"><li>Verify and remove these configuration items as per your requirements.<br /><br /></li></ul></section></div></article></div>