Unable to select Affected CI's on incident records or view some CI'sIssue Unable to select Affected CI's on incidents transitioned from New CallUnable to select Affected CI's on incidents recordsSome CIs from the "affected CI" field is missingCauseField "Affected CI" is dependant on the field "company"or ACLs could be preventing users from seeing some CIsResolutionService Desk Call related: with service desk call plugin, there is a business rule "CallTypeChanged"that sets the company field, on line 24, you can comment this line Service Offering related: If this is ACL related, especially if you have "service offering" from application "service portfolio management"The CIs might be of class "Service Offerings"There is an ACL named "Service_Offering" for read-only access. It has 2 roles assigned to it "service_viewer" and "catalog_admin."Add "service_viewer" to the ITIL role to allow your ITIL users to view these CIs