[SAMP/Adobe Integration] SAM - Import User Subscriptions - scheduled job fails for Adobe subscriptions with "Unhandled Exception" error - Support and Troubleshooting

[SAMP/Adobe Integration] SAM - Import User Subscriptions - scheduled job fails for Adobe subscriptions with "Unhandled Exception" error Issue The " SAM - Import User Subscriptions " schedule job fails for the Adobe subscriptions with an error, " SAM:SAM - Import User Subscriptions: Adobe - Unhandled exception: TypeError: Method and Endpoint must be defined: no thrown error" Release Instance with Software Asset Management Professional plugin installed. Cause The error " SAM:SAM - Import User Subscriptions: Adobe - Unhandled exception: TypeError: Method and Endpoint must be defined: no thrown error" points to an issue with the configuration of the Adobe integration profile. Resolution Login to the affected instance. Navigate >> SaaS License >> Administration >> All Integration Profiles and open the Adobe Subscription profile and click "Validate Adobe Credential" UI Action. However, it fails with the message "Connection Failed".

Meantime if you navigate >> Multi-Provider SSO >> x509 Certificate and choose associated Adobe certificate and click "Validate Stores/Certificates" UI Action it succeeds.

Probable reason would be because the integration profile must be misconfigured. In order to fix this issue, validate the configuration of the Adobe integration profile by following the " Set up Adobe Cloud License Management" documentation. Note : The password used in creating the private/public key should be the same as the certificate record password in ServiceNow instance.