Users unable to read the data within the cmdb_ci_service tableIssue After installing the GRC Audit/Risk/GRC Profiles/GRC Policy and compliance applications, users with cmdb_read role are unable to read the data on the cmdb_ci_service table.CauseNew read ACL on the cmdb_ci_service table which requires users to have GRC role to get the Read-AccessResolutionThere is a new Read ACL on the cmdb_ci_service table which is installed in Madrid as part of the GRC plugin, which blocks the users who do not have the GRC role to read data on the cmdb_ci_service table https://<your-instance>.service-now.com/sys_security_acl.do?sys_id=81711e9c7341230055e9d8b0caf6a76e To fix the issue use the below workarounds: Remove existing sn_grc.user role on the ACL of the cmdb_ci_service table. (OR) Add cmdb_read/snc_internal role to the ACL of cmdb_ci_service table.