Impersonating users or accessing an instance URL redirects to Service PortalIssue When accessing the instance URL or impersonating the users, the user gets redirected to Service Portal.ReleaseAll releases.CauseThe redirection can be caused by any of the following: Using the spEntryPage script include. Using a UI script.Using Custom URL module in ServiceNow.ResolutionUsing the spEntryPage script include: This is discussed in detail at How to configure redirection for Service Portal Using a Custom UI script: This is discussed in detail at Service Portal - Redirect via UI Script Using a Custom URL module: We can configure one or multiple custom URLs to the instance, and map the custom URL to Service Portal. If the custom URL is same as the instance URL, every user, irrespective of the roles, will be redirected to the Service Portal selected in the custom URL configuration. Example: Instance Name: SNINSTANCEPortal Name: Service Portal (/sp)If the custom URL configured is same as the instance URL (SNINSTANCE.service-now.com) then redirect to (/sp). Related LinksFor more information, see Set a custom URL as the instance URL.