Notification does not trigger for state changes on the incident record even if the associated event existsIssue Notifications trigger based on conditions in the configuration. In this context , the state field is used as one of the condition to trigger a notification along with the event match. This is how it is in the Notification configuration from state field perspective. State is one of new, closed, resolved or State changes to resolved Now when the condition matches , the Notification doesn't kick-in and no email is triggered to the end userReleaseAny ReleaseCauseThere is a conflict in the Notification condition with the resolved stateResolutionThis is how the condition should be for the Notification to trigger and send an email to end user Option 1: Use ONLY the below condition in the Notification with respect to state changes State is one of new, closed, resolved Option 2: State is one of new, closed or State changes to Resolved The state of resolved should be used ONLY once in any of the actual OR condition in this context.