Emails sent via Email Client have a delayIssue Emails sent via the Email Client show a delay of 5 minutes or more while emails created by email notifications are sent as expected.ReleaseAll releasesCauseThe Email Client creates the sys_email record when a user clicks on Email on the record form. However the email will be queued to be sent when the user clicks the Send button. The time the user takes to compose the email will not be shown on the sys_email record. The time between sys_created and sys_updated will not accurately show the time it took the instance to process and send that sys_email record because it also includes the time spent composing the email. A notification creates the sys_email record and queues it immediately. Therefore the time between sys_created and sys_updated will show the time it took the instance to process and send that sys_email record.ResolutionThis behaviour is by design. If you would like to check how long an email took to be delivered, please check the headers from the recipient's copy of the email. This will include when it was created and what steps/servers were used to relay that email.