Default view is used instead of "Reference List View" on reference List sys_popup windows - Known Error

Default view is used instead of "Reference List View" on reference List sys_popup windows Description The Default view is used instead of "Reference List View" on reference List sys_popup windows.

Steps to Reproduce

1. Create a new incident case 2. On reference field Caller, click the lookup icon to show the popup window of the reference list sys_user. 3. Click New on the popup window and observe the view used. 4. As another example on the same incident form, click the lookup icon on 'Configuration Item'. 5. Click New on the 'Configuration Item' popup window and observe the Default view.

Workaround This problem is under review and targeted to be fixed in a future release. To receive notifications when more information becomes available, subscribe to this Known Error article by clicking the Subscribe button at the top right of this form.