Email Details UI action not working


Description

User with HR role is not able to use Email UI action.

popupOpenEmailClient(URL) function is being used in Email UI action which is not working.


Cause

Customization of OOTB ACL:

/nav_to.do?uri=sys_security_acl.do?sys_id=4c2b9ca497603000715a390ddd2975d2

The UI action is using function popupOpenEmailClient(url);

This is an internal script to display a standard email sending popup: popupOpenEmailClient().

When using this feature, we need to allow these users of the application on an ACL named: EmailClientProcessor.


Resolution

Activate OOTB for EmailClientProcessor

/nav_to.do?uri=sys_security_acl.do?sys_id=4c2b9ca497603000715a390ddd2975d2

This ACL will allow user with HR writer role to use Email UI action.