Workflow Approval Activity is not working properly/getting triggered - Support and Troubleshooting

Workflow Approval Activity is not working properly/getting triggered Issue For the request item, there's a workflow attached to it. IF activity and APPROVAL activity won't work as it stuck at the approval activity. Release Madrid Patch 8. Cause There is a run script activity named 'Run Script' after the begin activity that has the code: current.u_request_title = current.variables.Require_Access; Now in the Approval activity, we are querying using the same field 'u_request_title' Resolution There is a run script activity named 'Run Script' after the begin activity that has the code: current.u_request_title = current.variables.Require_Access; Now in the Approval activity, we are querying using the same field 'u_request_title' : var mgrAppr = new GlideRecord('u_service_request_lookup'); mgrAppr.addQuery('u_request_title', current.u_request_title); mgrAppr.query(); if(mgrAppr.next()) { apprRequired = mgrAppr.u_manager_approval_required; } gs.log('Line Manager:- ' + current.u_request_title + ' isreq = ' + apprRequired); For the RITM0080601, there is no variable named "Require_Access" and therefore the gliderecord query to the "u_service_request_lookup" table would have searched for 'u_request_title' IS EMPTY and it would not return any result and therefore the value for 'apprRequired' variable is 'False'. We can confirm this by looking at the system log from the approval activity: Line Manager:- isreq = false We can see that the 'current.u_request_title' is empty as the workflow tries to set the empty value.