Interactions are not being routed to techniciansIssue walk-up interactions are not being routed to technicians in agent workspace once they're available.interactions are not being routed to agentswork items not being assigned to agentsAWA not assigning work itemsReleaseMadrid and laterCausework item routing condition not set on the [wu_location_queue] recordsResolutionmake sure all [wu_location_queue] records have there own work item routing condition, usually location equal the [cmn_location] record found in the location fieldalso when testing, mark your interactions as closed. AWA releases the capacity when the interactions are closed or abandoned.Related LinksIf you're still experiencing issues, review this lab in the developer's site for setting up Walk-up Experience along with Advance Work Assignment (AWA). Quickly implement an awesome walk-up service channel for improved employee experience