Work notes/Additional comments cannot be addedIssue Additional Comments and Work Notes cannot be added. Users can type in it but once the post button is clicked, Work Notes and Comments are not posted.CauseCollection record for the affected table 'Audit' is set to false in sys_dictionary table.ResolutionSetting the audit field to true will resolve the issue. PLEASE NOTE: Field 'Audit' is sometimes hidden for some of the fields by default using UI Policy and you might not be able to edit from list. So first figure out which UI Policy is hiding the 'audit' filed on the form, turn it off, and then make changes.