Emails are getting set to "type" "send-ignored" for seemingly no reasonIssue Some email notifications are being set type: "send-ignored" for seemingly no reason. Neither the email logs attached to the sys_email record, nor the details of the sys_email record indicate the reason for the type being set to "send-ignored". The headers of the sys_email record seem to be incomplete / undeveloped. CauseThe cause of this issue is tied to the firing of duplicate notification emails at the same time from a single event and both having the same body. To check if this is the cause of your error, isolate a sys_email record and search for sys_email records which were created in the same second. You may find a sys_email record which was sent to the same recipient or list of recipients as your problem email record, with the exception that one email was sent, and the other was ignored: ServiceNow, may at times, have multiple notifications fire for a single user or a group or similar users. ServiceNow filters out those emails which would have the same body as other emails which stem from a similar event for the purposes of preventing redundancy. If you have two notifications which contain the same body and trigger from the same event and are going to the same set of recipients, then one of the notification gets ignored to prevent the same notification being sent twice.ResolutionYou can do one of the following to resolve this issue: Change the Order of the notification records so that both notifications which are firing, fire at slightly different times. This will prevent the redundancy check.Change the Weight of the notification records so that only the notification with the higher weight fires this will avoid the redundancy check.Modify the email body of the notifications, even slightly, in order to prevent the redundancy check. This should resolve emails being set to "send-ignored"