Getting "You do not have permissions" message when viewing a knowledge article


Description

This KB article should not be showing this message to a user that has the correct rights.

Resolution

The behavior is seen due to the 'Roles' field being set on this article. The users seeing this issue do not have the role currently set in the Roles field. The Roles field is a deprecated field for permissions on knowledge articles. We now have user criteria to restrict access to articles as needed. 

Additional Information

Select user criteria for an article

https://docs.servicenow.com/csh?topicname=t_SelectUCArticle.html&version=latest