IT Asset Management Content Request ProcessThe IT Asset Management Content Services Team manages and supports content requests from ITAM customers. The ITAM Content Team will review content requests and delivers them through the regular weekly content updates. Examples of content requests include but not limited to the addition of or update to Publishers, Products, Publisher Part Numbers, Discovery Maps and Lifecycle Dates. While customers have the ability to add Custom Data (Publishers, Products, etc.) to their instance, it is recommended that customers leverage out-of-box content for ITAM use cases. If a customer were to create custom data that has since been delivered through the Content Service, references should be updated to the out of box content, and custom data should be deleted. Content Requests fall into two categories: New Content: Customers require content that is not currently in the Content Library. New Content can be requested through submitting a Catalog Request with details of their request through NowSupport Portal Content Correction: Customers require previously delivered content to be corrected. Content update is requested by filing a Case with ServiceNow Customer Support with details of their request through the NowSupport Portal. NOTE: Normalization requests (adding normalization rules and/or updating current ones) are requested by opening a Case with ServiceNow Customer Support through the NowSupport Portal. Content requests undergo a research and development process. Based on the volume of content requested/to be researched, and the current queue of customer requests with the content team, this process can span several content update cycles. Customers will be updated and can track the progress of their requests through the Case provided in Hi. Customers will be notified when the content has been created, and in what content release cycle it will be included. Customers can also view the latest Content Library statistics on the Normalization and Content Service Dashboard. Content is researched and evaluated for reliability or verifiability before it is created. In cases where such information is not available with the manufacturers or in the public domain, such content will not be created by the content team. Alternatively, customers can provide proof of the software with documents such as purchase orders, etc. (where it can be shared with ServiceNow) and content team will evaluate it and if found sufficient and verifiable will uptake that content. Content created is also treated in a generic manner that can be applicable to all customers. If any customer requirement is to define/redefine the content towards specifics of requesting customers, and if that may not be suitable for the wider customer base using this data, such data may not be added into the content library. This content would need to be handled locally as custom data by the requesting customer. Content Updates are shipped on a weekly basis and follows its own release cycle. Data curated and validated generally takes between 7 to 10 days to reach the central instance and be available for customer download. To request new IT Asset Management Content: * All users and partner users belonging to your company can access this service catalog and create Content Requests. Login to ServiceNow Now Support Portal.Navigate to: Automation Store > Service Catalog > Search and pick catalog item: Asset Management Content Request. The Catalog Item form will automatically populate: Catalog Request number (CR)Requested ByCompany You will need to enter the following: Title: Summary of your request.Description: details of your content request.Selected Instance: Which instance you are requesting the content for.Watch List: add individuals within your organisation to view the progress of this request.Content Category: Software Asset Management (SAM) content or Hardware Asset Management (HAM) content.Attachment: Attach and excel sheet with the needed information about the content requested. NOTE: You can use "Create Case" UI Action if you have further inquiries regarding the delivered content. To view your current Content Requests: login to ServiceNow Now Support Portal.Navigate to: Automation Store > Service Catalog > My Content Requests. NOTE: There is a default filter applied that only shows active requests. If you'd like to see all your requests (including closed ones), you'll need to adjust the filter.