Unable to add user to a group with role 'sn_customerservice_agent'DescriptionThere is a workflow on RITM that adds a specific user to a group that has role 'sn_customerservice_agent'. The attempt to add user after approval activity is failing.CauseTimers inside the workflow were causing the issue.Once the timer is triggered, the workflow would run as the system user.As a system user, adding or removing users from a group is restricted.ResolutionThe workflow contained timers in it.The timers are usually introduced to experience a delay in the transition of the dependent activities.In this case, timer inside the workflow is making the workflow to run as system user because of which we are unable to add a user to a specific group.As an alternative, try impersonating as a user inside the workflow before performing the activity of adding a user to the group.Below are articles for reference on how to impersonate users inside the workflow.https://developer.servicenow.com/app.do#!/api_doc?v=newyork&id=GI-impersonate_Shttps://community.servicenow.com/community?id=community_question&sys_id=be41cfe5db98dbc01dcaf3231f9619f2