Initiate Agent Chat for Agent Workspace as per the document via Portal says "I'm having technical issues and won't be able to continue this conversation"Issue Agent Chat for Agent Workspace is set up as per the below document and KB Workspace Agent Chat How to set up and use Agent Chat in Agent Workspace with Advanced Work Assignment (AWA) Steps To Reproduce: - Log into Instance and open up the VA chatbot via the portal /sp or directly $sn-va-web-client-app.do- you're presented with the message "I'm having technical issues and won't be able to continue this conversation."ReleaseNewyorkCauseGeneral Settings for Virtual Agent "Greetings" Topic is made inactive. Also on the general settings, the topics are set to be empty.https://<instance-name>.service-now.com/$general_settings.doResolutionThe general setting should be similar to OOB page as below Steps to Resolve:1-Navigate to Collaboration > Virtual Agent > Designer, 2-Search for the topic 3-Set it to Active 4-And select this topic in the General Settings. Note- The Topic should be published and Active to work as expected