The catalog item is redirected to the order page and SysID shows as undefined in URL for the request item after submitting from the Service PortalIssue The Order Now button does not create a new Request, and redirects to a previously created Request. This is because the RITM is never getting created. CauseCustomized version of sys_ws_operation being used for Order NowResolution Revert to the OOB version for sys_ws_operation record (Sys ID :4f9131449f901200d54dd4b4232e708d)