Closed Conversations only displaying current day results in Connect Support after New York upgradeDescriptionAfter New York upgrade, end users are able to see the closed conversations only for the same dayRelease or EnvironmentNew YorkCauseScheduled script [/sysauto_script_list.do] named RemoveConversationsforClosedRecords is introduced in New York to fix the slowness issues when having large number of open chats. This script checks the records in live_group_member table on a daily basis and sets the record to inactive if the target document is inactive. Script : var gr = new GlideRecord("live_group_member");gr.addQuery("state","!=","inactive");gr.query();while (gr.next()) {if (gr.group.document.active == false) {gr.state = "inactive";gr.update();}}ResolutionCurrently this scheduled script is set to run once per day. The frequency can be modified as per requirement to run once a week/month to see the older closed conversations. However, the Out of box recommendation is to run it daily as this might cause performance issues based on the number of conversations loading for the user.