SLA breach on a scheduled holidayIssue We have a couple of instances where tickets were created on 11/29 and breached SLA despite the date being a holiday. CauseConfiguration of schedule entry. The Friday following Thanksgiving was the 5th Friday this year.ResolutionThe behavior seen is related to the configuration of this particular schedule entry. Please note, this is set to run on the 4th Friday in November. However, this November (2019) started on a Friday, so the day after Thanksgiving was the 5th Friday of the month. Using the Repair SLA functionality should resolve the issue in this case. However, the schedule will need to first be reconfigured to the right date. The schedule entry should either be able to be set to Float week = lastor Yearly type = Day of the yearWhen = 11-29-19 All dayRelated LinksRepair SLAshttps://docs.servicenow.com/csh?topicname=c_RepairSLAs.html&version=latest