Nagios Connector is not able to retrieve metrics due to an undefined value in the RawMetrics constructor - Known Error

Nagios Connector is not able to retrieve metrics due to an undefined value in the RawMetrics constructor Description Nagios Connector is not able to retrieve metrics due to an undefined value in the RawMetrics constructor because of a badly formatted metric that is collected.

This error may be seen in the MID Server agent logs:

NagiosMetrics: STATUS: ERROR: Java constructor for “com.service_now.metric.model.RawMetric” with arguments org.mozilla.javascript.ConsString,string,java.lang.String,java.lang.String,string,undefined,number,object,string,java.lang.String,java.lang.String” not found. (script_include:NagiosMetrics_JS; line 426) Steps to Reproduce

Create a Nagios connector which is pulling both events and metrics as well In the metrics, introduce a badly formatted metric which does not have the correct Nagios syntax 3. Run Test connection Expected behaviour:

The wrong metric should not be picked up by the connector, however, all other metrics should be successfully pulled.

Actual behaviour:

None of the metrics is being pulled by the connector due to the badly formatted metric.

Workaround This problem is currently under review and has no workaround. To receive notifications when more information will become available, subscribe to this Known Error article by clicking the Subscribe button at the top right of this form. If you are able to upgrade, review the Fixed In or Intended Fix Version fields to determine whether any versions have a planned or permanent fix.