<h2>Variable field is not populating the value in the Incident form Via Service Catalog</h2><br/><div style="overflow-x:auto"><article><div ><h3 >Issue </h3><section><ul style="list-style-type: square;"><li>When you create incident through service catalog and fill out the details. Variable values are filled out by default.</li><li>When you submit the incident and open that created incident, the variable value is selected as "None".</li></ul></section></div><div ><h3 >Cause</h3><section><ul style="list-style-type: square;"><li>The issue was happening as field mapping was not done correctly for the variable.</li></ul></section></div><div ><h3 >Resolution</h3><section><ul style="list-style-type: square; list-style-position: inside;"><li>Field and choice field was linked with field called "u_environment", however the correct field in incident table is :<br />u_string_environment.</li><li>Both field and choice field need to be linked with u_string_environment field.<br /><br /><br /><br /><br /></li></ul></section></div></article></div>