Timer activity not moving along on the task_sla workflows


Description

Timer activity not moving along on the task_sla workflows

Cause

It is expected behavior that when a workflow receives a 'pause' event, all timer activities currently running will be paused,
which will include both types: "Timer" and "SLA Percentage Timer" activities.

Resolution

Add a timer on the task record (ie incident) workflow instead of the task_sla

Additional Information

Service Level Agreement (SLA) process example