How to disable the "Awaiting acceptance" piece of the HR process to allow immediate HR Case closureIssue The user wanted to know the supported method for disabling the "Awaiting acceptance" piece of the HR case workflow so that cases could be closed immediately by qualified HR users.ResolutionAs transitioning to the the "Awaiting acceptance" State when trying to close a HR Case is a part of the HR Process ( referenced docs: Work an HR case ), there is not a "supported" method to offer the user. That being said, there is a (unsupported) way to accomplish what the user desires. To accomplish this, some customization must be done to two Out of Box (OOB) Business Rules: /sys_script_list.do?sysparm_query=nameSTARTSWITHAdd%20User%20Acceptance%20State By disabling (making active = false) the above Business Rules, the user will bypass the system's transition to "Awaiting acceptance", allowing them to close a HR Case immediately.This will also bypass the Workflow-generating Business Rule "Trigger Awaiting Acceptance Workflow", as the condition ("State -- is -- Awaiting acceptance") will never be met, so the user will be covered there as well. If the user wants, they can set this to active = false just for continuity's sake. This Business Rule is the only way to trigger the workflow.