After [problem] record is resolved/closed the related [incident] records are not closing/resolvingIssue Problem not closing related incidentsAfter [problem] record is resolved/closed the related [incident] records are not closing/resolvingWhat closes incident records after problem is closed?ReleaseallCausefor newer provision releases (Madrid and higher) the following plugins are activated: Problem Management Best Practice — Madrid — State Model plugincom.snc.best_practice.problem.madrid.state_modelProblem Management Best Practice — Madridcom.snc.best_practice.problem.madridResolutionFor Madrid release and higher, make sure the following are active and out-of-the-box: When problem state changes it runs the business rule:Raise an event when State changes/sys_script.do?sys_id=50e7a4be874823000e3dd61e36cb0b21 Which causes an event to be fired: problem.state_changeThen the following script action picks it up and closesUpdate Incident when Problem closes/sysevent_script_action.do?sys_id=315aa414534123004247ddeeff7b1240 In previous releases prior to Madrid make sure the follow business rule are out-of-the-box and active: SNC - ITIL - Resolve Related Incidents/sys_script.do?sys_id=7c4ee2d40a0a3c1e00d5d8aa424b616fSNC - ITIL - Close Related/sys_script.do?sys_id=1ddd8e50c6112275015cb235aa3b803aRelated LinksSynchronization between incident and problem records