Service Level Agreement (SLA) not pausing when RITM moved to "awaiting user input" stateIssue Service Level Agreement (SLA) is not pausing when RITM moved to "awaiting user input" state The issue is replicable when the requested by is same as the user updating the state to Awaiting user inputsCauseCustom Business Rule 'Set RITM State Active' making current.udpate on the RITMResolutionUsing "current.update()" in a business rule is not advisable, as it can result in recursive business rule calls. In this situation, calling "current.update()" in the business rule will trigger "before" business rules again, which is causing the SLA to remain in the active state and not move to the pause state.