User criteria restrictions of a category do not automatically apply to the catalog items within the categoryIssue User criteria applied on the Category or the Parent Category to restrict users does not work correctly. Scenario: Assume we have a Parent Category called 'Category 1' and a child category called 'Category 1a'.Under Category 1a we have a catalog item/record producer.Add user criteria on parent category 'Category 1' to exclude users with certain roles from seeing or order this catalog item.Impersonate the user (who should not see the category) and go to Service Portal page for categories (sp?id=sc_category), the Category will not be displayed as the user criteria kicks in.Now search for the catalog item directly in service portal and notice the search returns the catalog item even though the category or its parent category has user criteria applied to not display for user with this role. User Criteria Diagnostics: Also show that the user Can View the catalog item Note: Set the system property (glide.sc.use_user_criteria) to true on the instance if you want to use user criteria applied on categories. CauseAccording to our documentation, which states the following under 'Apply user Criteria to Categories' section:"The user criteria restrictions of a category do not automatically apply to the catalog items within the category. If required, you should apply the user criteria restrictions to the individual catalog items."https://docs.servicenow.com/csh?topicname=t_AppUserCritItemsCat.html&version=latestResolutionApply user criteria directly onto the catalog item /record producer.