Live Agent not able to chat with end user on "Agent workspace"Issue When the end-user was trying to initiate a chat with the live agent on the workspace, It successfully goes to the live agent and agent is able to accept the chat. However, as soon as agent accepts the chat, he is not able to chat with the end-user as whole chat window on the workspace becomes read-only for him. On the agent's browser console, observed below error stack while reproducing the issue, agent-workspace.vendor~form.js~page.js~renderers.js~ws.js.min.js?sysparm_substitute=false:10 uncaught at m at mat rTypeError: Cannot read property 'value' of nullat https://xxxxx.service-now.com/scripts/agent_workspace_16/agent-workspace.vendor~page.js.min.js?sysparm_substitute=false:2:220513at Array.find (<anonymous>)at https://xxxxx.service-now.com/scripts/agent_workspace_16/agent-workspace.vendor~page.js.min.js?sysparm_substitute=false:2:220474at Array.map (<anonymous>)at t.fetchActionsSuccessReducer (https://xxxxx.service-now.com/scripts/agent_workspace_16/agent-workspace.vendor~page.js.min.js?sysparm_substitute=false:2:220444)at r (https://xxxxx.service-now.com/scripts/agent_workspace_16/agent-workspace.vendor~form.js~page.js~renderers.js~ws.js.min.js?sysparm_substitute=false:62:182887)at F.d.context (https://xxxxx.service-now.com/scripts/agent_workspace_16/agent-workspace.vendor~form.js~page.js~renderers.js~ws.js.min.js?sysparm_substitute=false:25:106389)at F (https://xxxxx.service-now.com/scripts/agent_workspace_16/agent-workspace.vendor~form.js~page.js~renderers.js~ws.js.min.js?sysparm_substitute=false:25:106611)at I (https://xxxxx.service-now.com/scripts/agent_workspace_16/agent-workspace.vendor~form.js~page.js~renderers.js~ws.js.min.js?sysparm_substitute=false:25:105266)at j (https://xxxxx.service-now.com/scripts/agent_workspace_16/agent-workspace.vendor~form.js~page.js~renderers.js~ws.js.min.js?sysparm_substitute=false:25:102928)ReleaseNewyorkCauseThere was a custom read ACL defined on "sys_metadata" table which blocked agent's read access to "quick_action" column in "quickactions_workspace_action" table and hence agent chat code broke with exception and that made the whole chat window as read-only. "PRB1377780 - Add explicit read ACL to Quick Actions" has been logged to handle the ACL issue.ResolutionDisable the offending custom sys_metadata/read ACLs ORAdd 3 additional ACLs for quickactions(quickactions_action/read, quickactions_action.name/read, quickactions_workspace_action.*/read) which allows read access to the agent users.Related LinksQuick actions in Agent Workspace chat