Html inputted into the journal fields not encapsulated - Known Error

Html inputted into the journal fields not encapsulated Description Html inputted into the journal fields can contain ids that already exist on the page causing entries to show in the wrong location.

Steps to Reproduce

1. Go to an inicident 2. enter "[code] test

[/code]" into "additional comments" or "work notes" and click post 3. You should see your new post show up in the activity stream, refresh the page 4. Inspect the html of the "test" post you just added (right click -> inspect element) 5. Copy the html of the span tag in the html block of the activity stream entry. It should look like test

(right click -> Copy -> Copy element) 6. Add [code][/code] tags into the "additional comments" or "work notes" 7. Paste the html you copied in between the tags so it looks like:

[code] test

[/code]

8. Modify the "test" part to be something else like "will be replaced"

9. Post the new comment, you should see the new post with "will be replaced" 10. refresh the page and you should see that the original "test" comment is not displayed in its original spot and that it is now displayed instead of the "will be replaced"

Workaround This issue is under review. To receive notifications when more information is available, subscribe to this Known Error article by clicking the Subscribe button at the top right of the article. If you are able to upgrade, review the Fixed In field to determine whether any versions have a permanent fix.